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Is their heat output similar to a gas heater?

Burning bioethanol is similar to gas, but the room doesn't dry out like it does with gas - a more gentle, softer heat is created. Heat-wise, it depends on the models being compared. Some of our bioethanol burners output 15,000 BTU and can heat up to 60sqm of living space. Bioethanol is not, however, on an adjustable thermostat. Some may be turned up and down, but you can't control the room temperature in the same way as you do with gas on mains

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

What are the ingredients of e-NRG ethanol?

e-NRG is pure alcohol, made from a blend of 92% ethyl alcohol (ethanol) and 8% isopropyl alcohol (isopropanol).

What is the shelf life of e-NRG bioethanol fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 69°F).

My order hasn’t shipped yet. Can I make a change?

Orders can be altered or changed up to 24 hours prior to the scheduled ship date. Please contact us as quickly as possible at +1 (888) 670-3674 for further assistance.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

Where and how can I recycle my 55-gallon ethanol drums?

Most cities have a recycling program that will pick your drums up at little to no cost. Also check with your sanitation company as they often have pick-up programs as well. Some even pay for your drums.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

What’s the difference between your quart and gallon quantities?

Both options feature 4 Gallons of e-NRG bioethanol, the only difference between these two options is the way the e-NRG is packaged. Quart quantities ship in 16x1 quart size bottles, while gallon quantities are packaged in boxes with 4x 1gallon containers per box.

Is there an e-NRG retailer near me?

We have a wide network of e-NRG retailers throughout the United States and Canada. Please call (888) 670 3674 to find out the nearest retailer to you.

When will my order arrive?

Once you have received confirmation that your order has been shipped please allow 1-9 business days for transportation of your order.

Hazardous flammable materials (HAZMAT) require special handling, so please remember that your delivery will take just a little longer than normal deliveries.

What are the emissions when burning bioethanol?

Burning bioethanol produces heat, steam and carbon dioxide. The ratio of CO/CO2 passes standards for ventless indoor fireplaces.

What is e-NRG Bioethanol?

e-NRG bioethanol is a high quality, clean burning fuel specifically formulated for use in liquid ethanol fuelled ventless fireplaces. Also known as denatured alcohol or ethanol, bioethanol is a naturally derived fuel made from fermented plant sugars. e-NRG is the only brand of bioethanol that has been tested with and recommended for use in EcoSmart Fire burners. The burning of this fuel creates nothing more than heat, water vapour and carbon dioxide – a cleaner heating solution for you and the environment.

What is bioethanol?

Bioethanol is an environmentally friendly, liquid fuel that is derived from fermented plant sugars. Free of the smoke, soot and ash typically associated with gas or wood burning fires, bioethanol emits a bright orange, eco-friendly flame. Not only does it produce a mess-free fire, but also a vent-free one.

Is e-NRG bioethanol the same as gel fuel? Can I use gel fuel in my fire?

e-NRG is a liquid fuel and is NOT the same as gel fuels. Gel fuels have added thickening agents that can reduce the heat output and fuel efficiency. It can also leave sticky residue in the burner, which will eventually affect safe operation. Gel fuels are used only on burners specifically designed to use them. EcoSmart Fires are designed and manufactured to burn only e-NRG liquid ethanol. Other fuels, especially gels, are not recommended. In fact, the use of brands other than e-NRG voids the burner’s warranty.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover.

Payment Methods

What are your payment terms?

Payment is needed to finalize your order. You’ll be able to provide your credit card information during online checkout.

What happens if my order is damaged?

In the rare occurrence that a product arrives damaged, please contact our Customer Support Team via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery. After the 7 day period, the product cannot be reported as damaged due to the limitations imposed by the carriers shipping the products.

Please inspect your items at the time of delivery, note any damage to the packaging or items on the delivery receipt, and contact us as quickly as possible so we can resolve for you.

What happens if I am not home to receive the order?

Due to the COVID-19 Pandemic, we are not requiring a signature to ensure the health and safety of our customers and partner carriers. Therefore, your order will be left at your door and will require no-contact with the carrier.

Where do you deliver?

Online ordering is available only in the United States and Canada. Shipping is free unless otherwise noted. If shipping to Hawaii, Alaska, Yukon Territory, Northwest Territories, Nunavut, and Newfoundland, please contact us for a custom shipping quote.

If you are located in Mexico, Central or South America, we’d be happy to assist you and your purchase by phone. Please contact us at +1 (888) 590 3335.

If you are located in Nantucket, MA, we offer free shipping on e-NRG fuel to Cape Cod, MA. Buyer will need to coordinate shipping to Nantucket. For more information please contact us at +1 (888) 590 3335.

What delivery services do you offer?

In accordance with regulations, all deliveries must be via ground only (air transport is not permitted). Tracking information will be provided to you via email at the time of dispatch confirmation. Should an item be out of stock we will contact you via telephone or email to confirm. Please note that we can only deliver within the continental United States.

Standard shipping is to the door only unless otherwise specified on the order. Additional charges may apply if the delivery address is changed after the order has shipped, if specific delivery dates are requested, or if the delivery company is required to make multiple delivery attempts.

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