How popular are bioethanol fires?

Bioethanol fires are a well established category in the world of heating. They continue to grow in popularity around the world for both residential and commercial premises. For apartments and homes where gas isn’t an option, bioethanol fires are a fairly standard appliance. What was once viewed as an unusual feature is now a standard inclusion in many homes and commercial premises.

What is bioethanol fuel?

Bioethanol (also known as methylated spirits or simply ethanol) is a form of renewable energy. It’s a clear, colourless liquid that’s commonly made from fermenting the sugar and starch components of plant by-products like sugarcane and grain crops.

How is bioethanol made?

Bioethanol, or simply ethanol, is a renewable energy source made by fermenting sugars and starch components of plant by-products (mainly sugarcane and crops like grain) using yeast. It is also made from corn, potatoes, milk, rice, beetroot and, more recently, grapes.

Why is it sustainable?

During combustion, the emissions from bioethanol produce heat, steam and a small amount of carbon dioxide. The carbon dioxide is then absorbed by plants and processed by photosynthesis to help the plant grow. This process makes bioethanol a carbon-neutral fuel source.

Why use bioethanol?

Bioethanol, a renewable energy, is the cleanest and most efficient fuel on the market, which means there are no emissions and no soot or ash to clean up.

Is Bioethanol easily obtainable?

Yes, you can have fuel delivered to public and private premises in many countries.

What are some key benefits – compared to other heating options?

When you choose ethanol as your fuel source over gas or wood, you are totally simplifying your installation requirements and costs. There's no flue or chimney required when burning ethanol, which means that you have the ultimate in design flexibility to achieve an open fire in so many more areas of your home - both indoors and out.

What are the benefits of this type of heating?

Environmental credentials: Bioethanol (methylated spirits) is a compelling alternative to fossil fuelled fires; it’s both environmentally friendly and energy efficient, without the harmful greenhouse gas emissions associated with gas or wood fires. Bioethanol is a renewable energy which burns clean and has a minimal carbon footprint.

Aesthetics: Bioethanol fires such as EcoSmart Fires look stunning – and create a design statement in many outdoor environments. In addition, burning bioethanol creates a beautiful, lively dancing flame that is simply mesmerising.

Versatility: The fact that bioethanol fires such as EcoSmart don’t have a flue or require any type of utility connection means they are portable and can be easily placed and moved to different parts of indoor and outdoor living spaces.

EcoSmart Fires are also hugely popular because they can be used for myriad purposes:

They can easily and effectively illuminate gardens, courtyard, pools and other alfresco areas. These fires provide a soft, alluring glow – without any connections.

They can cleverly highlight a water feature (either incorporated into the design of a water feature or alongside it)

They can create a stunning focal point when used as a key design feature – or the main focal point of a garden. They can also create cosy entertaining spaces that can be utilised year round.

What is a bioethanol fireplace?

A Bioethanol fireplace is an open fireplace that is fueled by bioethanol. A real flame is produced by the lighting of bioethanol, with a by-product being heat in the process. It is a fireplace that needs no flue for exhausting emissions, no utilities such as electricity or gas connection, and it uses a sustainable fuel source.

Do bioethanol fireplaces produce heat?

Yes, although it does depend upon the size of the fireplace and also the size of the room itself. But a fire of an appropriate size can produce a good level of heat when considered properly in terms of its actual output and how it is positioned in the space. Bioethanol fires are a secondary source of heat that deliver a myriad of lifestyle benefits that can’t be achieved from primary heat sources such as radiators or reverse cycle air conditioning.

Is their heat output similar to a gas heater?

Burning bioethanol is similar to gas, but the room doesn't dry out like it does with gas - a more gentle, softer heat is created. Heat-wise, it depends on the models being compared. Some of our bioethanol burners output 15,000 BTU and can heat up to 60sqm of living space. Bioethanol is not, however, on an adjustable thermostat. Some may be turned up and down, but you can't control the room temperature in the same way as you do with gas on mains

What does an ethanol fireplace bring to a living space?

Any living space can include an open fireplace design now that ethanol fireplaces are widely available and accepted as an effective source of heat. Whether you are building, renovating or renting, you can introduce an open flame appliance at any time.

Do I need a Chimney, vent or flue?

You can install a bioethanol fireplace without a chimney or flue, because ethanol-fuelled appliances burn clean and do not contribute particulates or emissions to the indoor environment, unlike other fuel source appliances. They do not generate smoke, ash, soot or residue and ethanol fires burn odourless. The only combustion product is carbon dioxide (CO2) and water vapour in the same amounts as we exhale.

Can I use my existing fireplace even though the flue is blocked off?

Yes, with a bioethanol burner, you are able to bring back a real flame into your existing fireplace with no flue required. Bioethanol is a clean-burning fuel.

How do I clean my ethanol fireplace?

Bioethanol fireplaces are practically maintenance-free. Because the fuel burns clean, no cleaning is needed before or after use. Occasionally, you may need to clean any residues near the burner opening. This is due to dust or impurities in the air that got burned during operation. Mild soap and water or a stainless steel cleaner can be used to wipe off any residue.

EcoSmart Fires can be washed in hot water and some models can even be put in the dishwasher, enabling you to effortlessly remove dust, carbon residue, and denaturing agents found in the fuel.

How safe is a bioethanol fuel?

Bioethanol is a very stable fuel source that when used in a bioethanol fireplace, combusts very evenly with no embers, soot, smoke or ash. It is completely contained within the burner unit so it cannot escape or be unpredictable in the combustion process - unlike, for instance, timber, which can be inconsistent with combustion or can even move in the fireplace setting, thus requiring guards and a hearth.

Do bioethanol fireplaces leave condensation during the burn process?

The moisture or water vapour created in the burning of the fuel is minimal and thus only adds to the air and not condensate on hard surfaces such as walls or glass/windows.

Are bioethanol fireplaces refilled?

EcoSmart Fires are easily filled with a proprietary safety jerry can, which features a special dispensing nozzle designed to use in dedicated filling points, which means it’s clean, safe and fast to refill and re-light to enjoy.

How can I reduce my carbon footprint?

Bio-friendly renewable fuel source - bioethanol - is used for bioethanol fires. This eliminates the release of by-products that create greenhouse emissions.

My order hasn’t shipped yet. Can I make a change?

Orders can be altered or changed up to 24 hours prior to the scheduled ship date. Please contact us as quickly as possible at +1 (888) 670-3674 for further assistance.

Do you offer no-contact delivery?

Yes. Due to the COVID-19 Pandemic, we are not requiring a signature to ensure the health and safety of our customers and partner carriers. Therefore, your order will be left at your door and will require no-contact with the carrier.

What are the ingredients of e-NRG ethanol?

e-NRG is pure alcohol, made from a blend of 92% ethyl alcohol (ethanol) and 8% isopropyl alcohol (isopropanol).

Can other ethanol brands be used in place of e-NRG?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. The e-NRG fuel packaging, operational procedure, accessories and formula has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. We have not worked with or tested other bioethanol fuel brands in conjunction with our burners and cannot speak to their performance or safety. Other bioethanol fuel brands can also leave residue or unsightly staining. Use of any other ethanol fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

What is the shelf life of e-NRG bioethanol fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 69°F).

How to update your billing and shipping addresses?

Open your Account and click Addresses. If you have an address you can click the Edit option. If you don't have an address you're gonna be prompted to add one.

What are the emissions when burning bioethanol?

Burning bioethanol produces heat, steam and carbon dioxide. The ratio of CO/CO2 passes standards for ventless indoor fireplaces.

What delivery services do you offer?

In accordance with regulations, all deliveries must be via ground only (air transport is not permitted). Tracking information will be provided to you via email at the time of dispatch confirmation. Should an item be out of stock we will contact you via telephone or email to confirm. Please note that we can only deliver within the continental United States.

Standard shipping is to the door only unless otherwise specified on the order. Additional charges may apply if the delivery address is changed after the order has shipped, if specific delivery dates are requested, or if the delivery company is required to make multiple delivery attempts.

Where do you deliver?

Online ordering is available only in the United States and Canada. Shipping is free unless otherwise noted. If shipping to Hawaii, Alaska, Yukon Territory, Northwest Territories, Nunavut, and Newfoundland, please contact us for a custom shipping quote.

If you are located in Mexico, Central or South America, we’d be happy to assist you and your purchase by phone. Please contact us at +1 (888) 590 3335.

If you are located in Nantucket, MA, we offer free shipping on e-NRG fuel to Cape Cod, MA. Buyer will need to coordinate shipping to Nantucket. For more information please contact us at +1 (888) 590 3335.

Can the driver call me 30 minutes prior to delivery?

Drivers are unable to call 30 minutes prior to delivery, but you can track the status of your FedEx deliveries online and freight carriers will call in advance to schedule a delivery appointment.

What happens if I am not home to receive the order?

Due to the COVID-19 Pandemic, we are not requiring a signature to ensure the health and safety of our customers and partner carriers. Therefore, your order will be left at your door and will require no-contact with the carrier.

What happens if my order is damaged?

In the rare occurrence that a product arrives damaged, please contact our Customer Support Team via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery. After the 7 day period, the product cannot be reported as damaged due to the limitations imposed by the carriers shipping the products.

Please inspect your items at the time of delivery, note any damage to the packaging or items on the delivery receipt, and contact us as quickly as possible so we can resolve for you.

What happens if the product I receive is different to what I ordered?

If the product received is different from what you have ordered, or does not meet your expectations, please contact us as soon as possible via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover.

Is e-NRG bioethanol the same as gel fuel? Can I use gel fuel in my fire?

e-NRG is a liquid fuel and is NOT the same as gel fuels. Gel fuels have added thickening agents that can reduce the heat output and fuel efficiency. It can also leave sticky residue in the burner, which will eventually affect safe operation. Gel fuels are used only on burners specifically designed to use them. EcoSmart Fires are designed and manufactured to burn only e-NRG liquid ethanol. Other fuels, especially gels, are not recommended. In fact, the use of brands other than e-NRG voids the burner’s warranty.

How long will bioethanol burn for?

It will depend on the ethanol burner you’ll be using e-NRG in and the ambient conditions. As a general rule of thumb, e-NRG will burn at a rate of approximately 1 quart (1L) every 1-2 hours.

What is e-NRG Bioethanol?

e-NRG bioethanol is a high quality, clean burning fuel specifically formulated for use in liquid ethanol fuelled ventless fireplaces. Also known as denatured alcohol or ethanol, bioethanol is a naturally derived fuel made from fermented plant sugars. e-NRG is the only brand of bioethanol that has been tested with and recommended for use in EcoSmart Fire burners. The burning of this fuel creates nothing more than heat, water vapour and carbon dioxide – a cleaner heating solution for you and the environment.

Is e-NRG bioethanol environmentally friendly?

e-NRG is a clean fuel source on two fronts. First, ethanol comes from fermented plant sugars, so it is derived from completely natural renewable sources. And when it is burned, the only byproduct is heat, steam and carbon dioxide - no messy pollutants like soot, smoke and ash.

When will my order arrive?

Once you have received confirmation that your order has been shipped please allow 1-9 business days for transportation of your order.

Hazardous flammable materials (HAZMAT) require special handling, so please remember that your delivery will take just a little longer than normal deliveries.

How do you store bioethanol? Is it safe to store in my home or workspace?

Bioethanol is classified as a Flammable Liquid Class 3, PG II and is regulated by various standards around the world. You must familiarize yourself and comply with these regulations in order to safely and legally store, handle, decant, and use this fuel. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Please contact us should you have any questions.

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

Is there an e-NRG retailer near me?

We have a wide network of e-NRG retailers throughout the United States and Canada. Please call (888) 670 3674 to find out the nearest retailer to you.

What’s the difference between your quart and gallon quantities?

Both options feature 4 Gallons of e-NRG bioethanol, the only difference between these two options is the way the e-NRG is packaged. Quart quantities ship in 16x1 quart size bottles, while gallon quantities are packaged in boxes with 4x 1gallon containers per box.

Does e-NRG bioethanol smell?

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

Does e-NRG bio ethanol burn yellow or blue?

e-NRG Bioethanol is formulated to consistently burn its signature bright orange colour so you get maximum enjoyment out of your ethanol burning fireplace.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Where and how can I recycle my 55-gallon ethanol drums?

Most cities have a recycling program that will pick your drums up at little to no cost. Also check with your sanitation company as they often have pick-up programs as well. Some even pay for your drums.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

I spilled some e-NRG. What is the safest way to clean it up?

Bioethanol can be wiped up with either a paper or cloth towel. Paper towels can be disposed of in regular trash bins. Though not toxic, it is recommended that you wash hands immediately after coming into contact with e-NRG.